Knowledge Center
How to create a link to your WhatsApp from your Google Business Profile
You can add your WhatsApp Business phone number to your Google Business Profile to let customers start a chat with you in one click.
Businesses that add their phone number automatically receive a WhatsApp click to chat button that shows to customers when your business appears in Google Search and Google Maps results. When customers click the button, they’re sent to WhatsApp where they can start a chat with your business.
For businesses that already have a Google Business Profile, tap or click here and follow these steps to add your WhatsApp Business phone number:
- Tap or click Edit profile > Contact.
- Tap or click the Down arrow in the Chat section.
- Select WhatsApp.
- Add your WhatsApp click to chat URL.
- Tap or click Save.
Note:
- Make sure the phone number you add is a valid WhatsApp Business phone number in international format.
- You can add multiple WhatsApp Business phone numbers to your Google Business Profile.
- If you don’t have a Google Business Profile, tap or click here to create one.
Knowledge about chatting with businesses
It’s easy to distinguish between a personal account and a business account on WhatsApp. In an individual chat, tap or click the contact’s name to view their profile. If they’re a business, their profile will include one of the following labels: Meta Verified business account or Business account.
A Business account is the default status for a business that creates an account on one of the WhatsApp Business products. A business account with a verified badge means the account has been verified based on their activity on WhatsApp and information or documents they provide.
Some verified accounts are owned by a notable person, brand, or entity while others are subscribed to Meta Verified.
- Verified badges mean an account has been verified based on their activity on WhatsApp and information or documents they provide.
- Meta Verified is a paid monthly subscription that comes with features like the verified badge, account support, impersonation protection, and more. Note: Meta Verified for Business on WhatsApp may not be available to you yet. Join the waitlist now.
Konwledge about creating a WhatsApp Channel
Create a channel to use WhatsApp to share updates and information with your current followers and connect with new ones. With a channel, you can share one-way updates to an unlimited audience.
Use your channel to share things like:
- Text
- Images
- Videos
- Stickers
- Links
- Audio
- Polls
While some features might feel familiar to WhatsApp chats, channel updates are a one-way broadcast rather than a conversation. Followers can’t reply directly to updates or send messages to channel admins. Instead they can show their interest in a channel’s content by adding emoji reactions to channel updates or voting on polls.
Updates are sent from your channel, which is in a separate part of the app away from chats and calls. Followers won’t see your WhatsApp profile name, picture, or your phone number.
Channel admins are visible to each other. Learn more about safety and privacy as a channel admin.
As the channel owner, you and all channel admins are responsible for keeping the content on your channel safe, relevant, and age-appropriate for your followers, learn more in the Channels Guidelines.